Payment method gets declined

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Level 1

9 points

Payment method gets declined

I lost my debit card so I canceled it and got a new one. When I tried to change my payment method to my new card it says my payment method was declined. please help me with this. thanks

iPhone 7, iOS 12

Posted on Mar 31, 2019 4:12 AM

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Answer 1

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Eric Root

Level 10

685,245 points

Mar 31, 2019 5:48 AM in response to deshandw

Apple ID payment information - If your payment method is declined, or you have a billing issue with a previous purchase in the iTunes Store

If necessary, contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option.

iTunes Support

iTunes Support – world wide

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