Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iphone lock problem

please help, my iphone locked with forgotten passcode and I had to reinstall ios from itunes,

after that I went to apple ID entering but was not remembering the password so I reset it from my e-mail succefully but at that time I'm entering the ID and password to unlock iphone

it says "the Apple ID .... cannot be used to unlock this iphone

iPhone 7 Plus

Posted on Mar 31, 2019 2:01 PM

Reply
Question marked as Apple recommended

Are you seeing an Activation Lock?


If this is a used device, you will need to contact the previous owner to have them log out of iCloud or go to iCloud.com/Find My Phone and erase the device, then remove it from their account. If you can’t do that, the device is useless.


Activation Lock - Turn off Find My iPhone 




If you are the original owner, take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store.


Genius Bar Reservation US


or contact Apple ID Support. They will need to see the original purchase receipt/paperwork also.


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat         Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option. 


Apple Support using Twitter


Or fill out and submit this form.

Posted on Mar 31, 2019 2:29 PM

1 reply
Question marked as Apple recommended

Mar 31, 2019 2:29 PM in response to esraa130

Are you seeing an Activation Lock?


If this is a used device, you will need to contact the previous owner to have them log out of iCloud or go to iCloud.com/Find My Phone and erase the device, then remove it from their account. If you can’t do that, the device is useless.


Activation Lock - Turn off Find My iPhone 




If you are the original owner, take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store.


Genius Bar Reservation US


or contact Apple ID Support. They will need to see the original purchase receipt/paperwork also.


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat         Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option. 


Apple Support using Twitter


Or fill out and submit this form.

iphone lock problem

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.