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Exchanging a new iPhone

I’m just got my iPhone XR 2 days ago and I’m not satisfied with the color. I’m hoping I can exchange it for a different color.

iPhone XR, iOS 12

Posted on Apr 1, 2019 9:45 PM

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Question marked as Apple recommended

Hello,


Depend where you have bought your iPhone,

There are a few important things to keep in mind when returning a product you purchased online from Apple: You have 14 calendar days to return an item from the date you received it. Only items that have been purchased directly from Apple, either online or at an Apple Retail Store, can be returned to Apple.


More informations on this page

Returns & Refunds - Shopping Help - Apple https://www.apple.com/shop/help/returns_refund

Posted on Apr 1, 2019 11:47 PM

1 reply
Question marked as Apple recommended

Apr 1, 2019 11:47 PM in response to kalynn160

Hello,


Depend where you have bought your iPhone,

There are a few important things to keep in mind when returning a product you purchased online from Apple: You have 14 calendar days to return an item from the date you received it. Only items that have been purchased directly from Apple, either online or at an Apple Retail Store, can be returned to Apple.


More informations on this page

Returns & Refunds - Shopping Help - Apple https://www.apple.com/shop/help/returns_refund

Exchanging a new iPhone

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