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User profile for user: SarahDay33
SarahDay33 Author
User level: Level 1
5 points

stuck on verifying update

My phone has been stuck on "verifying update" and I tried updating it because my phone said "no service" and cellular unable to update. I am unable to reset it by holding the power and home button because I can't click anything on the screen. What do I do?

iPhone 7, iOS 12

Posted on Apr 2, 2019 8:13 PM

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User profile for user: Kappy
Kappy
User level: Level 10
361,741 points

Posted on Apr 2, 2019 8:31 PM

Try Some Troubleshooting?


  1. Restart:  Press On/Off button until the Slide to Power Off slider appears, select Slide to Power Off and, after It shuts down, press the On/Off button until the Apple logo appears.
  2. Reset:  Press the Home and On/Off buttons at the same time and hold them until the Apple logo appears (about 10-15 seconds).
  3. Restore:  Connect your iPhone to iTunes on your computer, backup, and then select Restore to Factory. If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple.


If all else fails then make an appointment at the Apple Genius Bar for service. If you need to find an Apple Store - Find a Store - Apple. If you did not purchase it from Apple then you will need to look to the vendor for service or How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD).


Help for No Service


  1. If you see No Service or Searching on your iPhone or iPad
  2. iPhone- Troubleshooting No Service
  3. iPhone 7 Repair Program for "No Service" Issues


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User profile for user: Kappy
Kappy
User level: Level 10
361,741 points

Apr 2, 2019 8:31 PM in response to SarahDay33

Try Some Troubleshooting?


  1. Restart:  Press On/Off button until the Slide to Power Off slider appears, select Slide to Power Off and, after It shuts down, press the On/Off button until the Apple logo appears.
  2. Reset:  Press the Home and On/Off buttons at the same time and hold them until the Apple logo appears (about 10-15 seconds).
  3. Restore:  Connect your iPhone to iTunes on your computer, backup, and then select Restore to Factory. If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple.


If all else fails then make an appointment at the Apple Genius Bar for service. If you need to find an Apple Store - Find a Store - Apple. If you did not purchase it from Apple then you will need to look to the vendor for service or How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD).


Help for No Service


  1. If you see No Service or Searching on your iPhone or iPad
  2. iPhone- Troubleshooting No Service
  3. iPhone 7 Repair Program for "No Service" Issues


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stuck on verifying update

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