Safari won't load pages

Safari starts loading a site but the progress bar just stops near the beginning and sits there. Finally it times out and displays 'Safari can't open the page [insertpageurlhere] because the server where this page is located isn't responding.


If I open another browser like Firefox or Chrome, the pages load fast and no issue with any of them.


Following support pages like: https://support.apple.com/en-us/HT204098


I clear the history/data but nothing Sometimes it comes back to life after a reboot but then the problem comes back quite quickly, yet any other installed browser has no problem.


The weird thing is that the iTunes store also has a problem loading the store... just sits there so it 'seems' like a network issue but only when using Apple software?


I'm perplexed!

MacOS 10.14.4

Safari 12.1

iMac 27", macOS 10.14

Posted on Apr 3, 2019 5:25 AM

Reply
Question marked as ⚠️ Top-ranking reply

Posted on Apr 3, 2019 5:45 AM

Deselect Proxies, if selected.


    System Preference > Network > Advanced  > Proxies Tab

    Unlock the lock if you have to.

    Under "Select Protocol", uncheck any box if check marked.

    Click "OK" then  "Apply”.


Similar questions

5 replies
Sort By: 
Question marked as ⚠️ Top-ranking reply

Apr 3, 2019 5:45 AM in response to trevc

Deselect Proxies, if selected.


    System Preference > Network > Advanced  > Proxies Tab

    Unlock the lock if you have to.

    Under "Select Protocol", uncheck any box if check marked.

    Click "OK" then  "Apply”.


Reply

Apr 3, 2019 9:58 AM in response to trevc

Try setting up another admin user account to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.


Isolating an issue by using another user account 


Safe Mode - About


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply        Pastebin


Etrecheck – System Information

Reply

Apr 4, 2019 6:16 AM in response to trevc

Are you using a VPN, not VPN but network Firewall like service?


      Download EtreCheck: https://etrecheck.com/maspro  and post the report here.

      Click, “Free Download” button and then  “Click to download” button,

      open Downloads folder, click on it to open, and then select ”Open”.

      “Choose a problem” from the popup menu box, and then “Start EtreCheck” in the dialog.

      Click “Share Report” button in the toolbar and select “Copy report”.

      Click the “Page” button in the toolbar at the bottom of this page and paste it when you reply.

      Note: This is a diagnostic test.

Reply

Apr 3, 2019 6:54 PM in response to dominic23

SOCKS Proxy was checked. Unchecked and it's like I have a new machine. Mail, iTunes and Safari are working as they should.


How the heck does that get checked or all of a sudden start affecting the performance so badly?


Thanks!

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Safari won't load pages

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.