Apple music is not working on MacBook Air

Question

Apple music is not working on MacBook Air

Apple music is not working on my MacBook air. I cannot access my music and I cannot open the iTunes store from my mac.

MacBook Air 13", macOS 10.14

Posted on Apr 3, 2019 12:45 PM

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Answer 1

Leanne_68

Community Specialist

Apr 4, 2019 2:18 PM in response to PastorWilliford

Hello PastorWilliford,

Thanks for using the Apple Support Communities! I understand that you have an issue connecting to Apple Music and the iTunes store. I'm happy to provide you some information.

Here is a resource that can help you:

If you can't connect to the App Store, iTunes Store, or Apple Books

If you are still having an issue after reviewing the link, please let me know. Also, can you tell me if you are getting any error messages when you try to launch the apps?

Have a great day!

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Answer 2

Apr 4, 2019 7:57 PM in response to Leanne_68

Thanks for you help Star.C

I’ve tried everything the article suggested. I’ve also spent about 2 hours on the phone with two different Apple associates. They are so nice, but unfortunately they can’t figure the problem out. The last thing we tried was reinstalling OS Mojave. When it was finished downloading I checked and still iTunes is not functioning correctly. In addition to this problem now my email is not showing new emails. When I try to refresh, a message comes up that there’s an Account Error. It’s becoming very frustrating. I’ve only had this computer for about a year.

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Apple music is not working on MacBook Air

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