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the previous owner doesnt know their information

I have this ipod touch and the previous owner didn't clear it. She doesn't remember any of her information. what can I do?

iPod Touch (5th Gen)

Posted on Apr 3, 2019 1:10 PM

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Question marked as Apple recommended

There isn't anything you can do other than work with her to recover her information. She can get help, including:

If you forgot your Apple ID - Apple Support

and

If you forgot your Apple ID password - Apple Support

Posted on Apr 3, 2019 1:12 PM

2 replies

the previous owner doesnt know their information

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