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Whenever I am on the phone, people cannot hear me talk unless I speak directly into the speaker. And sometimes they still cannot hear me

Posted on Apr 5, 2019 7:02 AM

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Question marked as Apple recommended

Do you have a case on the phone that covers the microphone on the back next to the camera lens? Or a flip-open case that you hold against the back of the phone when on a call? In either situation the back mic must be uncovered when you are on a call.


Beyond that, you should test all of the microphones, and if any aren't working make a genius bar appointment to have the phone evaluated.


If the microphones on your iPhone, iPad, and iPod touch aren't working - Apple Support


Genius Bar Reservation and Apple Support Options - Apple

Posted on Apr 5, 2019 7:06 AM

3 replies
Question marked as Apple recommended

Apr 5, 2019 7:06 AM in response to devinmorriss

Do you have a case on the phone that covers the microphone on the back next to the camera lens? Or a flip-open case that you hold against the back of the phone when on a call? In either situation the back mic must be uncovered when you are on a call.


Beyond that, you should test all of the microphones, and if any aren't working make a genius bar appointment to have the phone evaluated.


If the microphones on your iPhone, iPad, and iPod touch aren't working - Apple Support


Genius Bar Reservation and Apple Support Options - Apple

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