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User profile for user: petehorse
petehorse Author
User level: Level 1
4 points

search issues

why does my search engine keep going to bing it changes to installmac then to bing


MacBook Air 13", macOS 10.14

Posted on Apr 5, 2019 9:48 AM

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User profile for user: dominic23
dominic23
User level: Level 10
83,952 points

Posted on Apr 5, 2019 9:53 AM

 1. There is adware installed on your Mac.


     Use  the latest release of Malwarebytes for Mac to remove malware/adware, if installed on your Mac.

     For instructions:  Install Malwarebytes for Mac          Uninstall Malwarebytes for Mac

     Click the “Scan Now” button. Once done, quit Malwarebytes for Mac.

     Restart the computer and relaunch Safari holding the shift key down.


2. Additional steps to take if necessary.


   1. Reset search engine:    https://support.apple.com/guide/safari/customize-your-search-ibrwe75c2a3c/mac


   2. Reset  Homepage.   https://support.apple.com/guide/safari/set-your-homepage-ibrw1020/mac


    3. Remove unknown extensions: https://support.apple.com/guide/safari/use-safari-extensions-sfri32508/mac

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User profile for user: dominic23
dominic23
User level: Level 10
83,952 points

Apr 5, 2019 9:53 AM in response to petehorse

 1. There is adware installed on your Mac.


     Use  the latest release of Malwarebytes for Mac to remove malware/adware, if installed on your Mac.

     For instructions:  Install Malwarebytes for Mac          Uninstall Malwarebytes for Mac

     Click the “Scan Now” button. Once done, quit Malwarebytes for Mac.

     Restart the computer and relaunch Safari holding the shift key down.


2. Additional steps to take if necessary.


   1. Reset search engine:    https://support.apple.com/guide/safari/customize-your-search-ibrwe75c2a3c/mac


   2. Reset  Homepage.   https://support.apple.com/guide/safari/set-your-homepage-ibrw1020/mac


    3. Remove unknown extensions: https://support.apple.com/guide/safari/use-safari-extensions-sfri32508/mac

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search issues

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