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Unable to Find Contacts After Adding

When I add a new contact (copy/paste from a message, etc.) and then search for them in Contacts, I am unable to find them. Why does this happen, how do I fix it?

iPhone X, iOS 12

Posted on Apr 5, 2019 1:43 PM

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Posted on Apr 5, 2019 3:03 PM

Do you have multiple email accounts, with Contacts turned on for more than one email account? When you have more than one source for contacts, there is a setting to designate the default account. Perhaps what you're seeing is that your entries are going into the default account, which is not the one you think (and may be hidden in the Contacts app if you have not selected that group).


If you have more than one email account, go to Settings> Contacts> and see if you see a "Default Account" setting. If you do, make sure that's the account where you want your contacts going. If you don't see this option, then you only have contacts enabled in one of your accounts (or only have one email account set up).


You can also go to the Contacts app itself and tap on "Groups" in the top-left corner (again, you'll see this only if you have more than one source for contacts). If you can see Groups, then make sure that all groups are selected.

2 replies
Question marked as Best reply

Apr 5, 2019 3:03 PM in response to CMH0818

Do you have multiple email accounts, with Contacts turned on for more than one email account? When you have more than one source for contacts, there is a setting to designate the default account. Perhaps what you're seeing is that your entries are going into the default account, which is not the one you think (and may be hidden in the Contacts app if you have not selected that group).


If you have more than one email account, go to Settings> Contacts> and see if you see a "Default Account" setting. If you do, make sure that's the account where you want your contacts going. If you don't see this option, then you only have contacts enabled in one of your accounts (or only have one email account set up).


You can also go to the Contacts app itself and tap on "Groups" in the top-left corner (again, you'll see this only if you have more than one source for contacts). If you can see Groups, then make sure that all groups are selected.

Unable to Find Contacts After Adding

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