iPhone 7plus WON'T connect to neither the Apple Store nor iCloud

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iPhone 7plus WON'T connect to neither the Apple Store nor iCloud

My dad has had his iPhone 7+ for a long time now. A few months ago after an update the phone refused to connect to the Apple Store (which makes him unable to update any apps, download any apps, use iCloud, etc). We have reseted the phone, erased it and tried backing it up with iTunes, but now we ended up with a phone that still doesn't connect to the App Store, but now it's worse because it has no apps, since the phone just WON'T connect.

Every time we try connecting to the App Store, or iCloud, we're able to put the email and password, but it doesn't do anything, it's as if we didn't plug any of those details in.

Does anybody know how to fix this? I've searched everywhere and I can't find a way to fix this...

Posted on Apr 5, 2019 9:04 PM

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Answer 1

pedro d

Community Specialist

Apr 8, 2019 7:30 AM in response to Zelaphin

Hello Zelaphin,

Thanks for the post in Apple Support Communities. I understand you have an iPhone 7 Plus that doesn't seem to connect to iCloud or the iTunes and App Stores.

To clarify a few points, do you receive any errors when trying to sign in, or does it just not seem to connect?

When you restored the iPhone in iTunes, did you set it up as new, or restore data from a backup after?

Does this issue persist on multiple Wi-Fi networks? How about if you switch from Wi-Fi to cellular data?

Are you able to connect to other apps from the iPhone, like Safari or Mail?

Which iOS version is running under Settings > General > About?

Have you completed all of the troubleshooting steps in this resource? If you can't connect to the App Store, iTunes Store, or Apple Books

I hope this helps!

Have a great rest of your weekend.

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iPhone 7plus WON'T connect to neither the Apple Store nor iCloud

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