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New Tidal HiFi subscription not being picked up

I had a premium subscription expiring on 30 March 2019.

I decided to upgrade to the HiFi subscription on 30 March 2019.

To my surprise, Tidal is not picking up my new HiFi subscription, it’s been 6 days now.

I use an IPhone 7 and my subscriptions are done via App-store. 

Tidal cant says they can’t help since I subscribed via Apple ID

iPhone 7, iOS 12

Posted on Apr 5, 2019 11:24 PM

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Question marked as Apple recommended

contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option. 


iTunes Support


iTunes Support – world wide

Posted on Apr 6, 2019 6:33 AM

1 reply

New Tidal HiFi subscription not being picked up

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