Level 1

47 points

Unable to launch Apple Diagnostics

I encountered a (recoverable) kernel panic on my MBP this morning when waking my system after upgrading to Mojave from ElCapitan just a few days earlier. In order to figure out if there may be hardware issues I attempted a restart while holding the D key in order to launch Apple Diagnostics. I however was greeted by this error message:

Error: 0x8000000000000003, Cannot Load 'EFI/Drivers/TestSupport.efi'

Status: 0x00000003

I am able to restart and launch OS X - thus the system is operational. But obviously something strange is going on.

Question: IF I create a bootable drive will I be able to launch diagnostics or AHT from there?

Thanks in advance.

MacBook Pro 15", macOS 10.14

Posted on Apr 6, 2019 2:13 AM

222 replies

Apr 18, 2019 1:31 AM in response to mmehrle

1.5.26 is aveable (only logging in gsx in englis) and fixed the issue to me.

BDAqua

Level 10

250,253 points

Apr 30, 2019 10:52 AM in response to NinjahMeh

Whew. :(

Apr 30, 2019 4:23 PM in response to BDAqua

You having the same issue as well or just read what iv put and felt sad lol :)

May 1, 2019 6:06 AM in response to Jordan mcrae

I got the same, too..

couldn't launch diagnostics with "D" and "Option+D" command:

MacBook Pro (Retina, Mid 2012)

OS Version: Mac OS X 10.14.4 (18E227)

May 1, 2019 6:37 AM in response to yukiyoshi

So the solution would be for Apple to release a version which fixes the BootROM. If they can destroy it, then they can fix it.

BDAqua

Level 10

250,253 points

May 1, 2019 12:12 PM in response to NinjahMeh

Just feeling your pain.

BDAqua

Level 10

250,253 points

May 1, 2019 2:15 PM in response to Mag84

Likely any BootROM changes would be for updated Security... which always means it could be more secured from you doing something too.

Mag84

Level 1

4 points

May 1, 2019 2:29 PM in response to BDAqua

For example? What could I do?

BDAqua

Level 10

250,253 points

May 1, 2019 2:48 PM in response to Mag84

Maybe I don't understand?

Can do or can't do???

More secure means you can do less, or more difficult/more steps to do what you used to do.

vegasdj

Level 1

4 points

May 2, 2019 8:47 AM in response to xr7zk2001

Same issue, MBP '12 1TB SSD 16GB RAM, I'm on yosemite 10.10.1

BDAqua

Level 10

250,253 points

May 2, 2019 8:59 AM in response to NinjahMeh

Well, sure on some level just about anything is possible... & I don't care much for the the Update/Upgrade messes we have now anymore than you do.

May 3, 2019 6:42 AM in response to romanfromsankt-petersburg

mmehrle Author

Level 1

47 points

May 3, 2019 6:59 AM in response to romanfromsankt-petersburg

Yes we all get that one.

BDAqua

Level 10

250,253 points

May 3, 2019 12:36 PM in response to NinjahMeh

Thanks for the report. :)

May 3, 2019 2:01 PM in response to romanfromsankt-petersburg

and I also lost my serial number.

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Unable to launch Apple Diagnostics