No Recovery Key

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Level 1

7 points

No Recovery Key

I am trying to use my iPod Touch running iOS 6.1.6 and need to generate a recovery key. My main device is an iPhone XS Max. There is no option to generate this key under Settings or Security. How can it be done?

iPod Touch (4th Gen)

Posted on Apr 6, 2019 12:13 PM

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Answer 1

Best reply

Eric Root

Level 10

684,057 points

Apr 6, 2019 12:46 PM in response to taxburdett

2 Step Verification or 2 Factor Authentication?

What if I lose my Recovery Key?

You can sign in to your Apple ID account page and create a new Recovery Key using your Apple ID password and one of your trusted devices.

Apple ID - Two Step Verifications FAQ

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Answer 2

Eric Root

Level 10

684,057 points

Apr 7, 2019 4:26 PM in response to taxburdett

there is a contact link.

Apple ID Support

Apple ID Support (2)

Apple Support by e-mail or chat Work through the screens to get a chat option. You may need to pick a problem that is slightly different than yours to get a chat option.

Apple Support using Twitter

Or fill out and submit this form. The form is for iTunes, but it will get passed to the ID Support section.

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Answer 3

taxburdett Author

Level 1

7 points

Apr 7, 2019 3:00 PM in response to Eric Root

The device is specifically asking for a recovery key and giving a prompt like:

RK-___

It wants a 16 digit number.

There is no choice to create a new recovery key here (In the Security section, click Edit > Replace Lost Key.) Go and try it yourself. It’s not there.

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No Recovery Key

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