Alexa says Apple Music is not supported in this device

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DCOP1968 Author

Level 1

14 points

Alexa says Apple Music is not supported in this device

I have enabled the skill on Amazon Alexa

to play Apple Music but it still says “Apple Music is not supported on this device”

iPhone 7

Posted on Apr 6, 2019 5:16 PM

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Answer 1

DCOP1968 Author

Level 1

14 points

Apr 9, 2019 1:52 AM in response to brenden dv

Hi there,

Thanks for the reply. I have now worked it out 😀.

I was was playing music with my echo dot but through Sonos. Sonos will work manually with my iPhone but not through Alexa at the moment, so I’ll have to either stick to using my phone for Apple Music direct through Sonos or ask Alexa but then it will only come through my echo dot speaker, which isn’t good enough to play music

Thanks

Denise

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Answer 2

brenden dv

Community Specialist

Apr 8, 2019 4:29 PM in response to DCOP1968

Hi there, DCOP1968!

Thanks for reaching out to the Apple Support Communities! It sounds like you are having an issue with using Apple Music with Alexa and I’m happy to help! I suggest you check out this article to Play Apple Music with Alexa on Amazon Echo and FireTV to be sure you are meeting the requirements and have set up your device properly. This article will also give you the next steps to take if the issues continue with using Alexa with your Apple Music subscription.

Have a wonderful day!

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Alexa says Apple Music is not supported in this device

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