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Purchase error

I made an app purchase which you took the money out of bank for. I never received purchase and contacted game provider. They said they see no record of purchase and I had to contact you to get my money back

iPhone XS Max, iOS 12

Posted on Apr 8, 2019 1:34 PM

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Question marked as Best reply

Posted on Apr 8, 2019 8:46 PM

Request a refund for an App Store or iTunes Store purchase - "You can't request refunds for recurring charges" https://support.apple.com/HT204084


Click here to Report a Problem or ask for a refund --> http://reportaproblem.apple.com - "Sign In for help with iTunes purchases made in the last 90 days" Subscriptions aren't managed through Report A Problem, see https://support.apple.com/HT202039


If you have unsatisfactory results with Report A Problem then:


iTunes [Store] Support - Use this form for assistance with account and billing, code redemption, or purchase questions

https://www.apple.com/emea/support/itunes/contact.html


Worldwide iTunes support

https://support.apple.com/country-selector/itunes

1 reply
Question marked as Best reply

Apr 8, 2019 8:46 PM in response to Chadgarett

Request a refund for an App Store or iTunes Store purchase - "You can't request refunds for recurring charges" https://support.apple.com/HT204084


Click here to Report a Problem or ask for a refund --> http://reportaproblem.apple.com - "Sign In for help with iTunes purchases made in the last 90 days" Subscriptions aren't managed through Report A Problem, see https://support.apple.com/HT202039


If you have unsatisfactory results with Report A Problem then:


iTunes [Store] Support - Use this form for assistance with account and billing, code redemption, or purchase questions

https://www.apple.com/emea/support/itunes/contact.html


Worldwide iTunes support

https://support.apple.com/country-selector/itunes

Purchase error

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