Apple Event: May 7th at 7 am PT
Since the latest updates to Safari 12.1 and MacOS 10.13.6 some days ago, Safari is beach balling.
Other applications, including Firefox, appear to be working properly.
What is going on? What to do?
Thanks in advance for your help.
MacBook Pro 13", macOS 10.13
Thank you for your responses.
The problem has been resolved.
I had a tab that I kept active for the login page of a site that I use frequently. Apparently, that page was consuming increasing amounts of memory — even though I was not logged in, even though I had performed maintenance scripts and cleared cache, even though I had restarted several times, etc. When I closed that tab and restarted, the problem went away.
So, the solution is to close tabs completely from time to time.
Thank you for your responses.
The problem has been resolved.
I had a tab that I kept active for the login page of a site that I use frequently. Apparently, that page was consuming increasing amounts of memory — even though I was not logged in, even though I had performed maintenance scripts and cleared cache, even though I had restarted several times, etc. When I closed that tab and restarted, the problem went away.
So, the solution is to close tabs completely from time to time.
Go step by step and test.
1. Restart your Router.
Startup in Safe Mode, launch Safar and test.
Restart normally by clicking the “Restart” button at the bottom.
Start up in Safe Mode. https://support.apple.com/en-us/HT201262
2. Disable all extensions and test.
Section: Manage extensions:
https://support.apple.com/guide/safari/use-safari-extensions-sfri32508/mac
3. Safari > Preference > Advanced
Checkmark the box beside "Show Develop menu in menu bar".
Develop menu will appear in the Safari menu bar.
Click “Develop” to show the dropdown.
Click "Empty Caches" from the dropdown and test.
https://support.apple.com/guide/safari/use-the-safari-develop-menu-sfri20948/mac
4. Safari can’t open a website: https://support.apple.com/guide/safari/if-you-cant-open-a-website-ibrw1071/mac
5. Check for adware.
Use the latest release of Malwarebytes for Mac to remove malware/adware, if installed on your Mac.
For instructions: Install Malwarebytes for Mac Uninstall Malwarebytes for Mac
Click the “Scan Now” button. Once done, quit Malwarebytes for Mac.
Restart the computer and relaunch Safari holding the shift key down.
Try setting up another admin user account to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.
Isolating an issue by using another user account
If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply Pastebin
Safari beachballing since latest update
