Classroom does not appear in System Preferences

TLDR: I am running macOS Mojave 10.14.4 and Classroom does not appear in System Preferences on student Macs so they cannot join my class.


Details:

I have just updated the student Mac to 10.14.4 and this article (https://support.apple.com/en-gb/guide/classroom/mac-settings-for-students-apdd330bbd46/2.0/mac/10.14) says that with this OS version I should have 'Classroom' as an option on Student Macs. On my Mac I have the Classroom app open and have created a class and have a class code. We are connected to the same network and are in close proximity. Bluetooth is enabled on both teacher and student Macs (not sure if that's relevant or not but I assume this is how it checks the devices are close to each other).


Students login with a shared local login we don't use active directory. Could this be the problem?


I'm at a loss for what else to check/try.

Mac mini 2018 or later

Posted on Apr 10, 2019 12:30 AM

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Question marked as Top-ranking reply

Posted on Apr 16, 2019 9:19 AM

Hi Peter, I had the same issue, here is what one my sys admins figured out.

Apple School Manager needs to be involved.

The student device needed to be a shared device with a managed apple id, you have to signin to the device with the managed apple id.

The teacher device does not need to be a managed device.

Hope this helps.



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5 replies

May 3, 2019 7:24 AM in response to PeterAstbury

Be sure to click the ADD STUDENTS icon on the teacher's laptop. When you do that the join code should be displayed on the teacher's screen and at that point CLASSROOM should appear in System Preferences on the student laptops (assuming student laptops are running OSX 10.4.4 or later). Our teachers create classes manually (not via our MDM) and our students do no have Apple IDs.

Apr 16, 2019 8:23 AM in response to PeterAstbury

The suggestion of searching for "classroom" in spotlight did not resolve my issue, instead it brought up a different error message which read: "You can't open the "Classroom" preferences pane because it is not available to you at this time."


Smaller font below it reads: "To see this preferences pane, you may need to connect a device to your computer."

Yes this is a 10.14.4 system.


I thought that if I create a classroom on the Mac first and connect an iPad to it then it might load the necessary Classroom utility into System Preferences. So I followed Apple's how to instructions and found that my fully patched iPad does not have the Classroom utility in the "settings" either... So I am not able to connect the iPad to the Mac...


Not sure where to go from here.

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Classroom does not appear in System Preferences

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