I have a subscription for an App which I'm not able to cancel. In subscriptions I don't get option to either cancel or report a problem. It's on auto renewal. I purchased a longer subscription directly through developer's e-mail offer so now I have paid to them and Apple keeps charging me. PLEASE HELP ME!!!
iPhone 7 Plus, iOS 12
I can't get that URL to open at all. I'll report it. Try this one:
https://reportaproblem.apple.com/?s=6
If your purchase doesn't appear there, use the link below the list.
Failing that, try https://getsupport.apple.com
and navigate (you may need to click 'See all products and services') to the iTunes section.
I can't get that URL to open at all. I'll report it. Try this one:
https://reportaproblem.apple.com/?s=6
If your purchase doesn't appear there, use the link below the list.
Failing that, try https://getsupport.apple.com
and navigate (you may need to click 'See all products and services') to the iTunes section.
I discovered that there is an app for Apple Support. I installed it and could chat with a person who helped me within minutes. I’d recommend it to anybody!
You'll need to take this up with Support.
As you are probably aware the process for cancelling a subscription created in iTunes is described here:
https://support.apple.com/HT202039
However it sounds as if you made the subscription through the app developer so you will need to take it up with them. You could also try iTunes Support:
https://www.apple.com/emea/support/itunes/contact.html
but if the deal is with the developer there may be nothing they can do.
Thank you for your reply. The app developer says I have to take it up with Apple. They can't be responsible for what's happening in the iTunes. So I'm stuck. I'll try with the form you sent me and see if that helps. Otherwise Apple support seems to be impossible to reach, i.e. to interact with a human
My subscription doesn't appear on the screen. I can see it on my iOS but not on Mac. The trouble is that in the subscription I have no option to do anything with it apart from changing subscription plan. It says at the bottom you can cancel at any time but where is the cancellation option?
Mike
That's all I get when I try to reach Apple Support. Its been like this for months.
See below another subscription where there is cancellation option. But I don't have it for the app I'm having trouble with:
Cannot cancel auto renewal
