Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I need to reset my son's damaged phone to factory settings but forgot the restriction passcode.

How do i get by restriction passcode to reset my sons phone?

iPhone X, iOS 12

Posted on Apr 10, 2019 4:02 PM

Reply
Question marked as Best reply

Posted on Apr 10, 2019 4:20 PM

To change or turn off the passcode on your child's device, tap Settings > Screen Time > [your child's name]. Then tap Change Screen Time Passcode or Turn Off Screen Time Passcode, and authenticate the change with Face ID, Touch ID, or your device passcode.


Parental controls


If necessary, you will need to restore the device to factory settings. Do not restore from a backup made when the Screen Time code was active.


Restore to Factory setting

1 reply
Question marked as Best reply

Apr 10, 2019 4:20 PM in response to colton37

To change or turn off the passcode on your child's device, tap Settings > Screen Time > [your child's name]. Then tap Change Screen Time Passcode or Turn Off Screen Time Passcode, and authenticate the change with Face ID, Touch ID, or your device passcode.


Parental controls


If necessary, you will need to restore the device to factory settings. Do not restore from a backup made when the Screen Time code was active.


Restore to Factory setting

I need to reset my son's damaged phone to factory settings but forgot the restriction passcode.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.