Pink vertical line on iPhone x

I have a pink vertical line running the length of my iPhone X on the left side about 1 inch from the edge. Have tried a reset and restart but neither worked. If I take a screenshot the line does not show up on the pic.

iPhone XS, iOS 12

Posted on Apr 10, 2019 7:45 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 10, 2019 8:07 PM

Hi!


It seems to me that you are experiencing an issue with your OLED display on your iPhone X.


I'm very sorry for the inconvenience. It's quite unfortunate that you are having this issue, but you can try to restart your iPhone.


You can do this by following these steps:


  1. Press and hold the Side button and either volume button until the slider appears.
  2. Drag the slider to turn your device completely off.
  3. After your device turns off (spinning wheel disappears), press and hold the Side button again until you see the Apple logo.


If this issue does persist, I urge you to contact Apple Support and they may be able to help you further or even replace your iPhone if it is still within the warranty period.


https://getsupport.apple.com/?caller=psp&PRKEYS=PL133


1 reply
Question marked as Top-ranking reply

Apr 10, 2019 8:07 PM in response to Snave321

Hi!


It seems to me that you are experiencing an issue with your OLED display on your iPhone X.


I'm very sorry for the inconvenience. It's quite unfortunate that you are having this issue, but you can try to restart your iPhone.


You can do this by following these steps:


  1. Press and hold the Side button and either volume button until the slider appears.
  2. Drag the slider to turn your device completely off.
  3. After your device turns off (spinning wheel disappears), press and hold the Side button again until you see the Apple logo.


If this issue does persist, I urge you to contact Apple Support and they may be able to help you further or even replace your iPhone if it is still within the warranty period.


https://getsupport.apple.com/?caller=psp&PRKEYS=PL133


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Pink vertical line on iPhone x

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.