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I have bought a second hand Apple TV, but I am unable to sign into my icloud account as it does not recognise my password. Why?

I have bought a second hand Apple TV series 3, but I am unable to sign into my iCloud account as it does not recognise my password. Why?


Posted on Apr 11, 2019 9:09 AM

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Posted on Apr 11, 2019 9:30 AM

If you have Two-Factor Authentication for your Apple ID, and a device with older software, then the procedure is a bit special:

What if I use two-factor authentication on a device running older software?
If you use two-factor authentication with devices running older OS versions—like an Apple TV (2nd or 3rd generation)—you might be asked to add your six-digit verification code to the end of your password when signing in. Get your verification code* from a trusted device running iOS 9 and later or OS X El Capitan and later, or have it sent to your trusted phone number. Then type your password followed by the six-digit verification code directly into the password field.

There is a time limit before the code expires, so request your code (or a new code*) after entering the characters of your password, to use those precious seconds effectively for just the code.

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Question marked as Best reply

Apr 11, 2019 9:30 AM in response to alastair166

If you have Two-Factor Authentication for your Apple ID, and a device with older software, then the procedure is a bit special:

What if I use two-factor authentication on a device running older software?
If you use two-factor authentication with devices running older OS versions—like an Apple TV (2nd or 3rd generation)—you might be asked to add your six-digit verification code to the end of your password when signing in. Get your verification code* from a trusted device running iOS 9 and later or OS X El Capitan and later, or have it sent to your trusted phone number. Then type your password followed by the six-digit verification code directly into the password field.

There is a time limit before the code expires, so request your code (or a new code*) after entering the characters of your password, to use those precious seconds effectively for just the code.

I have bought a second hand Apple TV, but I am unable to sign into my icloud account as it does not recognise my password. Why?

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