Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iTunes wrote off a large amount of money for downloading an application

Hello! itunes wrote off a large amount of money for downloading the application. wrongly. Can I unsubscribe and return the money ?? help me please


[Re-Titled by Host]

iPhone XR, iOS 12

Posted on Apr 13, 2019 1:30 AM

Reply
Question marked as Best reply

Posted on Apr 13, 2019 1:40 AM

To cancel a subscription please see


https://support.apple.com/HT202039


Strictly speaking all purchases

are final (after all, you can't very well return them): please see this

page for information on requesting a refund:


https://support.apple.com/HT204084


Apple do say in that page, 'You can't request refunds for recurring charges':

however they have been known to be sympathetic in cases of actual error, so

it's possible that they may allow you a refund as a one-off concession:

but please be aware that they are under no obligation to do so: go to


https://www.apple.com/emea/support/itunes/contact.html


Alternatively go to the page

suggested in the Help page linked to above:


https://reportaproblem.apple.com/?s=6


1 reply
Question marked as Best reply

Apr 13, 2019 1:40 AM in response to adelya777

To cancel a subscription please see


https://support.apple.com/HT202039


Strictly speaking all purchases

are final (after all, you can't very well return them): please see this

page for information on requesting a refund:


https://support.apple.com/HT204084


Apple do say in that page, 'You can't request refunds for recurring charges':

however they have been known to be sympathetic in cases of actual error, so

it's possible that they may allow you a refund as a one-off concession:

but please be aware that they are under no obligation to do so: go to


https://www.apple.com/emea/support/itunes/contact.html


Alternatively go to the page

suggested in the Help page linked to above:


https://reportaproblem.apple.com/?s=6


iTunes wrote off a large amount of money for downloading an application

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.