can't get email on iPad or iPhone

We need much more information to give you specific help. Tell us step-by-step, in detail what your actions are.

Tell us a Story

- with a beginning, a middle and end. We need to understand everything that you know and have experienced.

If this issue is new, tell us what immediately preceded its onset - add software, upgrade or update? New equipment?

Quoted from  Apple's "How to write a good question"

To help other members answer your question, give as many details as you can.

• Include your product (device*S*) names and specs such as model name/number, year, and storage capacity. Please do not include your Serial Number, IMEI, MEID, or other personal information.
• Provide the version numbers of your operating system and relevant applications, for example "iOS 12.2"
• Describe the problem, and include any details about what seems to cause it.
• List any troubleshooting steps you've already tried, or temporary fixes you've discovered.

Did you add your email in Settings/iCloud (your name & photo)/Name, phone numbers, email then tap edit ?

OK.

I just added one of my SPECTRUM (old TimeWarnerCable = "Roadrunner" = tx.rr.com) accounts to Settings > Passwords & Accounts = verify was successful and added just fine

So. What we need to try to do is figure out "what event preceded" the email stopping working. What can you think of that may have occurred about that time? Anything at all with your environment... it is NOT likely to be something with your devices UNLESS you updated iOS to both at the same time.

Is this ONLY SPECTRUM (*Charter.com) email account(s)?

OK.

The thing to consider is "what event preceded the issue?"

If you did nothing - no updates, change hardware of any kind (wifi, etc) - then Charter DID - whether they admit it or not.

This is probably the 20th time that I have seen this kind of thing.

I have been affected by it probably 6 or 8 times myself.

It ALWAYS requires the email service provider doing something to rectify what they changed that affects some of their customers and not others

I would get on the phone with Charter, and INSIST on speaking with supervisors until your issue is resolved.

Your position should be "I did NOTHING. My email stopped working. I cannot do something to fix something that I did not do."

Factory reset isn't necessary. Try imap.charter.net instead of mail.charter.net

... no event which occurred which might have stopped the email working. We were on a trip and I was using hotel internet ...

Looks like an "event" to me 😁

OK. This is clearly not an "Apple" issue.

It may be something to do with your VPN - but I cannot advise since I don't use one and never have.

A VPN "masks" your true "connection" from "the other end" of the connection & other prying eyes

If I were you, I would skip this user volunteer 'first line of defense' and Contact Apple Support

They MAY be aware of something in iOS 12 that is hinky with Charter email and/or VPNs

iPad Air 2, The iOS is 12.2. Model # MH182LL/A. Capacity, 64 GB. Available, 32GB.

My 2 email accounts are with charter.net. About 2 weeks ago, I stopped getting email on my iPad from both accounts. Also cannot send. (Still get and send email from same accounts on iMac.) I deleted one account and tried to add it back. I could not; would not "verify." Then I looked at Spectrum.net/support/adding-new-account-apple-mail and followed their instructions. For one thing, the mail server had changed from mail.charter.net to mobile.charter.net. Also the account should now be iMAP instead of POP. I tried every setting advised by Charter (Spectrum) but nothing worked. Any ideas?

Thank you for looking at my problem. First, I also have an iCloud mail account on my iPad and it works just fine. It is only the two Spectrum (Charter) accounts which don't work anymore. The last email I got from one of these accounts was April 1. As far as I know there was no event which occurred which might have stopped the email working. We were on a trip and I was using hotel internet, but I have a VPN account which I use at those times. Both accounts just stopped sending and receiving email, though I could get it on my iMac and via the Charter app on the internet. The message I get is "The mail server is not responding."

I have an iPad Air 2, Model MH182LL/A, iOs 12.2. My two charter.net emails stopped sending and receiving to/from my iPad in early April. My iCloud account still works. I can access the email accounts in the mail app on my desktop computer and also via the Spectrum internet app. I have done the following things:

Deleted and tried to add the accounts back multiple times. I get the message "The IMAP server, mail.charter.net, is not responding. Also "cannot connect with SSL. Do you want to continue without SSL?" The incoming and outgoing port numbers are correct, but Spectrum/Charter sends the incoming and outgoing hosts as mail.charter.net instead of what their instructions say should be "mobile.charter.net." I have talked to Spectrum/Charter once on the phone and twice by chat, and their suggestions do not solve the problem. The only thing I can think of to do is reset the iPad. I have it backed up on iTunes. If I do that, which reset should I do: all settings, erase all content and settings, network settings. I am baffled. Thanks for your help.

I tried that but it didn't work. Thanks for the encouragement to call Charter. I will do it!