How do I get rid of browser hijackers?

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Level 1

4 points

How do I get rid of browser hijackers?

I have two problems. 1.No matter what I do, Safari always places and Amazon website on my browser. I have smithed from Safari to Bing. I've changed my home page in system preferences. I always get that stupid Amazon page. I called Amazon and they told me it was Apple's fault. 2 I cannot use my Bookmarks>Favorites panel because someone has placed Quick Email Access on my computer. How do I get rid of the person doing this and get these things off of my MacBook Pro, Mojave (updated today, Apr, 13, 2019?

Thanks for any help.

MacBook Pro 15", macOS 10.14

Posted on Apr 13, 2019 2:49 PM

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Answer 1

Top-ranking reply

macjack

Level 10

111,242 points

Apr 13, 2019 2:58 PM in response to drdan711

Force Quit Safari ( command + option + esc keys).Then restart Safari holding the Shift key. If you still have problems Empty Caches (Safari menu > Preferences > Privacy > Remove all website data. (This will also remove history if you do not want to remove History open Safari Preferences > Advanced and check mark “Show Develop Menu” then choose “Empty Caches” from Develop Menu ).

Then go to Safari menu > Preferences > Extensions and check there. If there is an extension delete it.

If the problem persists then download and run Malwarebytes. Malwarebytes was developed by one of our own colleagues here in ASC and is about the most proven anti-malware software for Mac.

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Answer 2

drdan711 Author

Level 1

4 points

Apr 13, 2019 4:05 PM in response to macjack

Thanks. That was a quick and correct answer. I already had the malware software installed. I used it and it found 19 malware files and deleted them all. However, I'm not sure I got rid of the Amazon web page. I should have checked again before I replied. I believe I checked it once and it was gone. I'll check some more. Thanks.

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How do I get rid of browser hijackers?

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