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I want to cancel my $2.99 storage plan and want a refund for what was taken out today.

I want to cancel my $2.99 storage plan and want a refund for what was taken out today

iPhone X, iOS 12

Posted on Apr 14, 2019 7:45 AM

Reply
Question marked as Apple recommended

If you're eligible, read this article:

Downgrade your iCloud storage - Apple Support

(In particular 1st section).


Regards

Giulio

Posted on Apr 14, 2019 7:49 AM

2 replies

Apr 14, 2019 7:49 AM in response to Marsam9091

To downgrade your iCloud storage to the free 5GB level please see


Downgrade your iCloud storage - Apple Support


Strictly speaking all purchases

are final (after all, you can't very well return them): please see this

page for information on requesting a refund:


https://support.apple.com/HT204084

I wouldn't have thought failing to cancel the renewal was grounds for a refund.

Apple do say in that page, 'You can't request refunds for recurring charges':

however they have been known to be sympathetic in cases of actual error, so

it's possible that they may allow you a refund as a one-off concession:

but please be aware that they are under no obligation to do so: go to


https://www.apple.com/emea/support/itunes/contact.html


Alternatively go to the page

suggested in the Help page linked to above:


https://reportaproblem.apple.com/?s=6


I want to cancel my $2.99 storage plan and want a refund for what was taken out today.

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