I want my money back

I’ve been charged $ 16.19 twice

last month & also this month

I’d like to have my money back please & thank you on my debit card

Posted on Apr 16, 2019 10:08 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 16, 2019 10:14 AM

We are users like you. We cannot refund your money or do as you direct. You can follow Apple's instructions about doing this:


If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement - Does not mention purchases made under Family Sharing which might be charged to the organizer's card but will not appear under the organizer's purchase history or subscriptions. Ask family members about those or check your receipts.


Request a refund for an App Store or iTunes Store purchase - "You can't request refunds for recurring charges"


Report A Problem to "Sign In for help with iTunes purchases made in the last 90 days" or ask for a refund


Subscriptions aren't managed through Report A Problem , see: View, change, or cancel your subscriptions


If you have unsatisfactory results with Report A Problem or still want to try to request a refund for a subscription:


iTunes Store - Contact Us - Apple Support - Use this form for assistance with account and billing, code redemption, or purchase questions


Worldwide iTunes support



3 replies
Question marked as Top-ranking reply

Apr 16, 2019 10:14 AM in response to Davidpierre8519

We are users like you. We cannot refund your money or do as you direct. You can follow Apple's instructions about doing this:


If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement - Does not mention purchases made under Family Sharing which might be charged to the organizer's card but will not appear under the organizer's purchase history or subscriptions. Ask family members about those or check your receipts.


Request a refund for an App Store or iTunes Store purchase - "You can't request refunds for recurring charges"


Report A Problem to "Sign In for help with iTunes purchases made in the last 90 days" or ask for a refund


Subscriptions aren't managed through Report A Problem , see: View, change, or cancel your subscriptions


If you have unsatisfactory results with Report A Problem or still want to try to request a refund for a subscription:


iTunes Store - Contact Us - Apple Support - Use this form for assistance with account and billing, code redemption, or purchase questions


Worldwide iTunes support



Apr 16, 2019 10:41 AM in response to Davidpierre8519

Click on the colored links above. Read the documents. See if these are true charges and if they are valid. Often people see this kind of thing because they downloaded an app for a free trial and did not read the fine print to see that the trial then turns into a paid subscription. If these are valid charges then see what kind of charge it is and how to resolve the different types. Then ask Apple for a refund.


You can make all the threats you wish but nobody answering you here works for Apple. We can do absolutely nothing more to help you other than provide information on how you need to do this yourself.


By the way, if you cancel payment through a card Apple will just lock your account to you doing anything until you have resolved this with them directly.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I want my money back

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