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Can't get rid of outside vendor trying to get me to buy service

I keep getting a message from some outside service that says my iPad is contaminated with a serious virus. It won't let me get on my browser, says I need to call a phone number on the screen. I've had this happen before and was able to do a hard reset. I am unable to get that to work now... any suggestions?

iPad, iOS 10

Posted on Apr 16, 2019 11:19 AM

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2 replies

Apr 16, 2019 11:22 AM in response to Angler80

iDevice Safari Phishing Adware Popups


Your device does not have a virus. You can fix this as follows:


  1. Kill Safari by double-tapping on the Home button. Locate Safari in the task bar, then slide the Safari mini-page upwards so it vanishes.
  2. Tap Settings > Safari > Clear History and Website Data. Next, locate Security section and slide the “Block Pop-Ups” switch to the On position.
  3. Press the Home button to return to your Home screen.
  4. If this doesn’t help, then reset your device. It won't delete your data. Press and hold down the On/Off button and the Home button until the display turns off and returns with the Apple logo showing.


Alternatively, follow these instructions to reset your device: Restart your iPhone, iPad, or iPod touch - Apple Support.

Can't get rid of outside vendor trying to get me to buy service

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