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please apple help

hi.i have iphone 6+ where is be added my icloud account,after reset this phone is locked on another icloud account. please apple support to unlock this phone, u can look my log with my personal icloud account. i need my phone back. thanks!



iPhone 6 Plus, iOS 11

Posted on Apr 16, 2019 4:23 PM

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Question marked as Best reply

Posted on Apr 16, 2019 5:08 PM

Only the person who initiated the Activation Lock can remove it.


Neither Apple nor anyone on this forum can remove the Activation Lock.


You will have to find your friend and get his assistance. He needs

to do the steps in this link one at a time and letting each step

complete before starting the next one.


https://support.apple.com/en-us/HT201351

4 replies
Question marked as Best reply

Apr 16, 2019 5:08 PM in response to ivanmedia

Only the person who initiated the Activation Lock can remove it.


Neither Apple nor anyone on this forum can remove the Activation Lock.


You will have to find your friend and get his assistance. He needs

to do the steps in this link one at a time and letting each step

complete before starting the next one.


https://support.apple.com/en-us/HT201351

Apr 16, 2019 4:26 PM in response to ivanmedia

If this is a used device, you will need to contact the previous owner to have them log out of iCloud or go to iCloud.com/Find My Phone and erase the device, then remove it from their account. If you can’t do that, the device is useless.


Activation Lock - Turn off Find My iPhone 


If you are the original owner, take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store.


Genius Bar Reservation US


or contact Apple ID Support. They will need to see the original purchase receipt/paperwork also.


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat         Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option. 


Apple Support using Twitter


Or fill out and submit this form.

please apple help

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