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Earphones pause/play/skip function not working

I bought an Iphone 5c about 3-4 years ago that came with earphones. The skip/pause/play function worked fine on the Iphone 5c and my Ipad mini. I recently got an iphone 6 and the pause/play/skip function doesn’t work on the iphone 6 but still functions fine on my iphone 5 and ipad mini. Any ideas to why it isn’t working on the 6?

iPhone 6s, iOS 12

Posted on Apr 17, 2019 8:19 PM

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Question marked as Best answer

Hi Cootey_,


It sounds like you're having some trouble using the remote on your EarPods, and I want to help.


If the remote buttons aren't functioning on only one device, it could be that there is debris in the headphone port for that device, or that there is damage to the connector on the EarPods or port on the iPhone.


Check out this article that has some relevant advice:

If your headphones don't work with your iPhone, iPad, or iPod touch - Apple Support


I recommend looking inside the headphone port for debris first, use a flashlight to check for issues.


Good luck!


Thanks for using the Apple Support Communities.

Posted on Apr 18, 2019 8:05 PM

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2 replies
Question marked as Best answer

Apr 18, 2019 8:05 PM in response to Cootey_

Hi Cootey_,


It sounds like you're having some trouble using the remote on your EarPods, and I want to help.


If the remote buttons aren't functioning on only one device, it could be that there is debris in the headphone port for that device, or that there is damage to the connector on the EarPods or port on the iPhone.


Check out this article that has some relevant advice:

If your headphones don't work with your iPhone, iPad, or iPod touch - Apple Support


I recommend looking inside the headphone port for debris first, use a flashlight to check for issues.


Good luck!


Thanks for using the Apple Support Communities.

Earphones pause/play/skip function not working

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