I can’t erase all content and settings from iPhone 7

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Level 1

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I can’t erase all content and settings from iPhone 7

so I got the new iPhone XS, and today I decided to “Erase all contents and settings” from my iPhone 7.

I want to give this phone to a friend and of course I don’t want any of my information in there.

so after that I made the mistake, I did log in again in my iPhone 7, now I’m trying to “Erase all contenta and settings” again but it won’t work and now my iPhone 7 has bars “Verizon” and 3g it doesn’t show in my new one, please help 🙏🏼

iPhone 7, iOS 12

Posted on Apr 18, 2019 1:34 PM

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Answer 1

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Kappy

Level 10

361,995 points

Apr 18, 2019 1:49 PM in response to Picaflor-

Try Some Troubleshooting?

Restart: Press On/Off button until the Slide to Power Off slider appears, select Slide to Power Off and, after It shuts down, press the On/Off button until the Apple logo appears.
Reset: Press the Home and On/Off buttons at the same time and hold them until the Apple logo appears (about 10-15 seconds).
Restore: Connect your iPhone to iTunes on your computer, backup, and then select Restore to Factory. If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple.

For help with the above on later models, including iPhone 7, 7s, 8 or later, iPad Pro 11" and iPad Pro 12.9" models, please refer to If your iPhone, iPad, or iPod touch won't turn on or is frozen.

If all else fails then make an appointment at the Apple Genius Bar for service. If you need to find an Apple Store - Find a Store - Apple. If you did not purchase it from Apple then you will need to look to the vendor for service or How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD).

What to do before selling or giving away your iPhone, iPad, or iPod touch

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I can’t erase all content and settings from iPhone 7

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