You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Real or Fake email from Apple Support Team?

I recently received an email from Apple support saying that I had to fill out an Account Verification Form if I wanted to keep my Apple ID active. How do I know this is a real Apple email and not someone trying to get my information?

Posted on Apr 20, 2019 8:16 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 20, 2019 8:18 AM

Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

 In a message Apple will always address you by your real name, never by your email address or Dear Customer. Also the sent-from address should be @apple.com or @itunes.com Additionally Apple does not send attachments.

5 replies

Apr 20, 2019 8:19 AM in response to kardon08

Apple does not send emails regarding keeping your Apple ID active.


If you ever have any questions regarding your Apple ID please visit Apple Direct at...


https://appleid.apple.com/


This is Apple's official page regarding Apple ID's and if there is any issue with your account you will be able to address it there.


At no time should you click on any suspicious email links that ask you for personal information as Apple will never ask you for personal information via email.


If you have further concerns with the status of your Apple account, you can contact Apple Support direct and ask them!


https://support.apple.com/contact


Hope this helps.

Apr 20, 2019 8:40 AM in response to kardon08

This is completely fake communication.


You can also notice if you see the email address that says "support@apple.com" <fakeemailaddress@here> that is a dead giveaway.


As an IT Security Professional, I always tell people to NEVER use links in unsolicited emails, always type in the address manually and go to a trusted site yourself as this prevents hackers/unsavory types from being able to trick you into revealing your private information!

Real or Fake email from Apple Support Team?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.