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Some one help when I go to App Store trying to download I get this msg “Verification required “ it says tap continue for billing information then end there. Why it’s taking me straight to payment pop up menu? I can’t even download anything please help

iPhone 6s, iOS 12

Posted on Apr 21, 2019 9:09 AM

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Question marked as Top-ranking reply

Posted on Apr 21, 2019 9:20 AM

Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch


Try a forced restart.


Reset Device


If necessary, contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option. 


iTunes Support


iTunes Support – world wide

1 reply
Question marked as Top-ranking reply

Apr 21, 2019 9:20 AM in response to thalu96

Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch


Try a forced restart.


Reset Device


If necessary, contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option. 


iTunes Support


iTunes Support – world wide

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