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Hello, Dear Support Agents.

It was a mistake, I did not give permission for this payment and found out about it only now!The transaction took place only this morning, less than a month ago . I did not use this program, it is not some trick.


Please help me get my money back and cancel my subscription. The dollar-ruble exchange rate is very high now, and I can rent an apartment in Moscow for half a month.

iPhone 8 Plus, iOS 12

Posted on Apr 21, 2019 4:46 PM

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Posted on Apr 21, 2019 11:29 PM

We are not 'Support Agents', you know that these are user forums and that we are just fellow users.


Purchases are considered final as you know, but you could try the 'report a problem' page to contact iTunes Support and see if they will refund you as a one-off : http://reportaproblem.apple.com


Or you can try contacting iTunes Support via : http://www.apple.com/support/itunes/ww 


If you no longer want the subscription : View, change, or cancel your subscriptions - Apple Support

1 reply
Question marked as Best reply

Apr 21, 2019 11:29 PM in response to Dianamana

We are not 'Support Agents', you know that these are user forums and that we are just fellow users.


Purchases are considered final as you know, but you could try the 'report a problem' page to contact iTunes Support and see if they will refund you as a one-off : http://reportaproblem.apple.com


Or you can try contacting iTunes Support via : http://www.apple.com/support/itunes/ww 


If you no longer want the subscription : View, change, or cancel your subscriptions - Apple Support

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