can i get a refund on a subscription that has issues
can i get a refund on an app that doesnt work properly
iPhone 7 Plus, iOS 12
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A refund for an app and a refund for a subscription are handled differently and it isn't clear to which you are referring since you say both.
Request a refund for an App Store or iTunes Store purchase - "You can't request refunds for recurring charges"
Report A Problem to "Sign In for help with iTunes purchases made in the last 90 days" or ask for a refund
Subscriptions aren't managed through Report A Problem , see: View, change, or cancel your subscriptions
If you have unsatisfactory results with Report A Problem or still want to try to request a refund for a subscription:
iTunes Store - Contact Us - Apple Support - Use this form for assistance with account and billing, code redemption, or purchase questions