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User profile for user: artsiom257
artsiom257 Author
User level: Level 1
4 points

Lightning to USB 3.0 Camera Adapter stop working after upgrade to ios 12

After upgrading to ios 12 USB 3 Adapter not charging my device ( MK0W2AM a1619). And i'm getting alert "this accessory may not be supported". I'm using oem cable and charger.

I guess it firmware issue. Please fix it in newest firmware.

Posted on Apr 22, 2019 12:10 PM

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User profile for user: Kappy
Kappy
User level: Level 10
361,741 points

Posted on Apr 22, 2019 12:37 PM

Try Some Troubleshooting?


  1. Restart:  Press On/Off button until the Slide to Power Off slider appears, select Slide to Power Off and, after It shuts down, press the On/Off button until the Apple logo appears.
  2. Reset:  Press the Home and On/Off buttons at the same time and hold them until the Apple logo appears (about 10-15 seconds).
  3. Restore:  Connect your iPhone to iTunes on your computer, backup, and then select Restore to Factory. If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple.


For help with the above on later models, including iPhone 7, 7s, 8 or later, iPad Pro 11" and iPad Pro 12.9" models, please refer to If your iPhone, iPad, or iPod touch won't turn on or is frozen.


If all else fails then make an appointment at the Apple Genius Bar for service. If you need to find an Apple Store - Find a Store - Apple. If you did not purchase it from Apple then you will need to look to the vendor for service or How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD).


FYI: These are user-only forums. Apple is not here. Thank you for your understanding and support.

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Question marked as Best reply
User profile for user: Kappy
Kappy
User level: Level 10
361,741 points

Apr 22, 2019 12:37 PM in response to artsiom257

Try Some Troubleshooting?


  1. Restart:  Press On/Off button until the Slide to Power Off slider appears, select Slide to Power Off and, after It shuts down, press the On/Off button until the Apple logo appears.
  2. Reset:  Press the Home and On/Off buttons at the same time and hold them until the Apple logo appears (about 10-15 seconds).
  3. Restore:  Connect your iPhone to iTunes on your computer, backup, and then select Restore to Factory. If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple.


For help with the above on later models, including iPhone 7, 7s, 8 or later, iPad Pro 11" and iPad Pro 12.9" models, please refer to If your iPhone, iPad, or iPod touch won't turn on or is frozen.


If all else fails then make an appointment at the Apple Genius Bar for service. If you need to find an Apple Store - Find a Store - Apple. If you did not purchase it from Apple then you will need to look to the vendor for service or How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD).


FYI: These are user-only forums. Apple is not here. Thank you for your understanding and support.

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Lightning to USB 3.0 Camera Adapter stop working after upgrade to ios 12

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