Messages Keyboard Disappears

Hello villa102,

Welcome to the Apple Support Communities. I can see from your message you’re having an issue with the keyboard of your iPhone XS Max when adding any multimedia to a message. I know how important it is to have your keyboard working. Begin by checking to see that you have the iOS up-to-date on your iPhone. You can do this by going to Settings > General > Software Update. If there is an update, be sure to backup your iPhone before installing it. Having a backup of your data is like having an insurance policy, you don’t plan on using it, but it’s great to have if you need it. Here’s how to backup your iPhone: How to back up your iPhone, iPad, and iPod touch.

Here’s how to install the update: Update your iPhone, iPad, or iPod touch. 

Next, if the iOS is up-to-date, restart your iPhone with these steps: Restart your iPhone, iPad, or iPod touch.

If the issue persists after restarting, check the keyboard settings and see if you have any third-party keyboards installed. This article will show you how to check: About the keyboards settings on your iPhone, iPad, and iPod touch. 

If there are any third-party keyboards, try uninstalling them, and see if the issue persists. Let us know the results. 

Enjoy the day!

Hello Adelean,

Thanks for testing that out for us. Based on that information the next step is to create a current backup, and restore your iPhone to the factory settings. You’ll want to set the iPhone up as new, do not restore the backup. With the iPhone set up as new, test it out to see if the issue persists or has stopped. This article will walk you through how to set it up as new: Restore your iPhone, iPad, or iPod to factory settings.

Let us know the results. 

Have a great day!

Hi Moonj,

same issue and everything tested already. Issue persist since iOS 12 and maybe even iOS 11... everything is up to date.

Already tried to reset keyboard settings, nothing ...

thanks in advance