I requested an account recovery as I don't have a passcode and can't remember my Apple ID password and apple did not call or send a text at the time I was expecting. I dont know how to reset my password to delete a phone I want to upgrade from my iCloud account
At this point you will need to ask Apple's Apple ID Account Security team for further assistance with this matter. To contact them, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
If this is something you have already done, you may need to try again.
The Recovery Process is an automated process and length of time it takes can vary a lot. Apple ID Support can only answer your questions. They can't intervene in or speed up the process. The article below has some suggestions to shorten the the time the process takes.
Apple ID - Recover your Apple ID with two-factor authentication account recovery
I requested account recovery and apple did not contact me at the designated time
