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I would like a refund on my purchase I did not make .


I have been charged multiple times for a app I never downloaded . I would like my money back

Posted on Apr 23, 2019 7:38 PM

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Question marked as Apple recommended

If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement - Does not mention purchases made under Family Sharing which might be charged to the organizer's card but will not appear under the organizer's purchase history or subscriptions. Ask family members about those or check your receipts.


Request a refund for an App Store or iTunes Store purchase - "You can't request refunds for recurring charges"


Report A Problem to "Sign In for help with iTunes purchases made in the last 90 days" or ask for a refund


Subscriptions aren't managed through Report A Problem , see: View, change, or cancel your subscriptions


If you have unsatisfactory results with Report A Problem or still want to try to request a refund for a subscription:


iTunes Store - Contact Us - Apple Support - Use this form for assistance with account and billing, code redemption, or purchase questions


Worldwide iTunes support

Posted on Apr 23, 2019 8:30 PM

1 reply
Question marked as Apple recommended

Apr 23, 2019 8:30 PM in response to KristeenaB

If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement - Does not mention purchases made under Family Sharing which might be charged to the organizer's card but will not appear under the organizer's purchase history or subscriptions. Ask family members about those or check your receipts.


Request a refund for an App Store or iTunes Store purchase - "You can't request refunds for recurring charges"


Report A Problem to "Sign In for help with iTunes purchases made in the last 90 days" or ask for a refund


Subscriptions aren't managed through Report A Problem , see: View, change, or cancel your subscriptions


If you have unsatisfactory results with Report A Problem or still want to try to request a refund for a subscription:


iTunes Store - Contact Us - Apple Support - Use this form for assistance with account and billing, code redemption, or purchase questions


Worldwide iTunes support

I would like a refund on my purchase I did not make .

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