I need a refund on “scanner app” never used this app and have been charged for several months now. Please issue a refund immediately

I need a refund for “scanner app” i have bit used this app at all!!! Ive been charged for several months now! I had nonidea there was a cancellation requirement. This app was already deleted from my device.

iPhone 8 Plus, iOS 12

Posted on Apr 25, 2019 8:29 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 25, 2019 8:32 AM

To cancel a subscription please see


https://support.apple.com/HT202039


Strictly speaking all purchases

are final (after all, you can't very well return them): please see this

page for information on requesting a refund:


https://support.apple.com/HT204084


Apple do say in that page, 'You can't request refunds for recurring charges':

however they have been known to be sympathetic in cases of actual error, so

it's possible that they may allow you a refund as a one-off concession:

but please be aware that they are under no obligation to do so: go to


https://www.apple.com/emea/support/itunes/contact.html


Alternatively go to the page

suggested in the Help page linked to above:


https://reportaproblem.apple.com/?s=6


3 replies
Question marked as Top-ranking reply

Apr 25, 2019 8:32 AM in response to MikeGarcia87

To cancel a subscription please see


https://support.apple.com/HT202039


Strictly speaking all purchases

are final (after all, you can't very well return them): please see this

page for information on requesting a refund:


https://support.apple.com/HT204084


Apple do say in that page, 'You can't request refunds for recurring charges':

however they have been known to be sympathetic in cases of actual error, so

it's possible that they may allow you a refund as a one-off concession:

but please be aware that they are under no obligation to do so: go to


https://www.apple.com/emea/support/itunes/contact.html


Alternatively go to the page

suggested in the Help page linked to above:


https://reportaproblem.apple.com/?s=6


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I need a refund on “scanner app” never used this app and have been charged for several months now. Please issue a refund immediately

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