Hello! I want to restore access to my account. I have access to my email address and I know my username and password, but I can’t log in to the Apple ID. I am asked for secret questions that I do not remember, because I had been creating an account for a long time and had not used it. And soon I'm going to buy Apple products and link a phone to this account. How do I regain access?
If the steps in the article below don’t work, contact Apple ID Support.
Apple ID - If you forgot the answers to your Apple ID security questions
Apple Support by e-mail or chat Work through the screens to get a chat option. You may need to pick a problem that is slightly different than yours to get a chat option.
Or fill out and submit this form. The form is for iTunes, but it will get passed to the ID Support section.
Recover account access
