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whenever I make a call, people tell me that my call keeps breaking up

i have iphone7 for the last one year. whenever I make a call, people tell me that my call keeps breaking up. My speech on imo and whatsapp is fine. How can i rectify this problem. I use wifi which works nicely and signal strength is also fine.


[Re-Titled by Moderator]

iPhone 7, iOS 12

Posted on Apr 26, 2019 5:38 AM

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Posted on Apr 27, 2019 1:25 PM

As it's only on phone calls one possibility is the noise cancellation mic on the back of the phone near the camera (it's just a tiny hole). If this is covered it can cause your voice to sound muffled or garbled. The most common cause is a portfolio case that covers this mic when flipped around to the back.

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Question marked as Top-ranking reply

Apr 27, 2019 1:25 PM in response to iqbal208

As it's only on phone calls one possibility is the noise cancellation mic on the back of the phone near the camera (it's just a tiny hole). If this is covered it can cause your voice to sound muffled or garbled. The most common cause is a portfolio case that covers this mic when flipped around to the back.

Apr 27, 2019 11:24 AM in response to iqbal208

Hi iqbal208,


Thanks for using Apple Support Communities. It sounds like you’re having trouble with call quality. I’m happy to help. You’ll want to refer to these articles:


If you can't hear a person on a call or voicemail or if the sound isn't clear on your iPhone - Apple Support


If the microphones on your iPhone, iPad, and iPod touch aren't working - Apple Support


Should the issue persist, you’ll want to refer to the “Get help” section.


Take care.

Apr 28, 2019 4:30 AM in response to Lawrence Finch

Thanks for your useful response. I have iphone7. While writing a text message when I am writing more than 1 line, my writing some time when I am on 3rd, 4th or some other stage jumps to another place upwards on some line/ word. I asked some one who advised to unselect 'Auto Correction'. After doing it, this problem got reduced but not eliminated. Has any one else been through such a problem and how could it be resolved? Regards

whenever I make a call, people tell me that my call keeps breaking up

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