I am trying to get a refund for the Verv app I didn’t want to purchase it I deleted it

2 am trying to get a refund I have been billed for the Verv app I deleted it

iPhone 7, iOS 12

Posted on Apr 26, 2019 11:14 AM

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Posted on Apr 26, 2019 12:43 PM

Did you read anything that I posted? As far as I can tell the app itself is free, but it will want to set up a trial for its service which, if I'm being cynical, they then hope you will continue to pay for until you notice. Deleting the app DOES NOT CANCEL ANY SUBSCRIPTION THAT HAS BEEN CREATED. You need to cancel the next renewal for that service and take up your complaint with iTunes Support. There is nothing else that your fellow users can do for you.


tt2

3 replies
Question marked as Top-ranking reply

Apr 26, 2019 12:43 PM in response to s.tipton

Did you read anything that I posted? As far as I can tell the app itself is free, but it will want to set up a trial for its service which, if I'm being cynical, they then hope you will continue to pay for until you notice. Deleting the app DOES NOT CANCEL ANY SUBSCRIPTION THAT HAS BEEN CREATED. You need to cancel the next renewal for that service and take up your complaint with iTunes Support. There is nothing else that your fellow users can do for you.


tt2

Apr 26, 2019 11:25 AM in response to s.tipton

See Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support in case you are responding to a fake alert.


Typically apps with free trials set up an auto-renewing subscription which you need to manually revoke before it is first called on if you don't want to continue with the subscription at the end of the trial. See View, change, or cancel your subscriptions - Apple Support for details on how to cancel any upcoming renewals. Removing an app or not using it are not sufficient to prevent scheduled charges.


In principle all completed sales are final, however you can potentially request a refund via https://reportaproblem.apple.com/ for a recent unexpected payment that was taken, particularly if you can argue that you haven't made any use of the service and were unaware that the subscription had been created.


tt2

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I am trying to get a refund for the Verv app I didn’t want to purchase it I deleted it

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