on my ipad pro 10.5, touch ID is not working when the lightning cable is plugged in, eg for charging. i also notice sluggish or unprecise reactions of the touch screen. when cable is removed, everything works fine.
this occurs with various apple or apple certified cables and chargers.
any ideas?
iPad Pro, iOS 12
Have you also tried a couple outlets?
If so, then it sounds like there's a hardware issue with your iPad. Make an appointment at an Apple store and bring it in for service.
~Lyssa
thank you for your reply.
yes, i tried different outlets. even on different continents.
i guess it is a hardware problem. but i was hoping for a more specific diagnosis since many people seem to have this problem, on different ipad models.
maybe you are right. but 'take it to an apple store and have it repaired' is something i can easily come up with myself. when posting here, i expect more information. obviously this is easier to provide for people who actually have encountered my problem. no offence, i appreciate your effort.
This is a forum with volunteers - not Apple staff - so the most you're likely to get is a guess.
It could be an issue with the lightning connector or a different part on the motherboard.
~Lyssa
this is a forum where i hopefully will find somebody who has experienced the same problem and possibly resolved it.
I have encountered this problem several times.
In one case, I determined that the problem was with the USB port I was using to charge my phone.
Another time it was the cable.
If you have taken the time to test all variables, it leaves a problem with the device itself.
You have ruled out a problem with your charging cable, with the power block/USB port and with the outlet.
All that's left is the iPad.
Good luck getting other answers.
~Lyssa
It'll be quicker to make an appointment at an Apple store and bring it in.
~Lyssa
touch ID not working when lightning cable is plugged in
