Activation lock

Can't figure out how to unlock the activation lock

Posted on Apr 27, 2019 4:45 PM

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Question marked as Top-ranking reply

Posted on Apr 28, 2019 12:04 PM

OK......try the steps in this link: If you can't activate your iPhone - Apple Support


If this doesn't help, use the Contact Support button at the top of this page, or visit your Apple Store Genius Bar.

14 replies

Apr 28, 2019 8:23 AM in response to suzann257

Are you sure it's Activation Locked? The screen for that looks like this - I've indicated where you enter the ID and password:


Or does it look something like this? -



That's not Activation Lock but is asking for a four or six digit number you created to lock the device.


If either of those is not what you're seeing, what are you seeing? A photo might help (but don't include your ID).

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Activation lock

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