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Restarting by itself during sleep

Hello everyone

I have a 2018 mbp

Suddenly started having an issue with some kernel panics during sleep. Also restart when i try to shut it down...

Any insight is greatly appreciated


Panic report --> https://textuploader.com/1ddri

MacBook Pro 15", macOS 10.14

Posted on Apr 28, 2019 7:28 AM

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Question marked as Best reply

Posted on Apr 28, 2019 9:03 AM


If your Mac spontaneously restarts or displays a ... - Apple Support

https://support.apple.com/en-us/HT200553



You can post your Kernel Panic report in their entirety here, preferable three separate reports in three separate "Additional Text" box (see menu below) for ease of reading and comparison. A single report may be useful but does not establish a trend for a meaningful diagnosis.


Kernel Panic reports can be found /Library/Logs/DiagnosticReports

From the Finder>Go>Go To Folder, copy and paste:

/Library/Logs/DiagnosticReports


should say panic in the file name.


6 replies
Question marked as Best reply

Apr 28, 2019 9:03 AM in response to m4rina


If your Mac spontaneously restarts or displays a ... - Apple Support

https://support.apple.com/en-us/HT200553



You can post your Kernel Panic report in their entirety here, preferable three separate reports in three separate "Additional Text" box (see menu below) for ease of reading and comparison. A single report may be useful but does not establish a trend for a meaningful diagnosis.


Kernel Panic reports can be found /Library/Logs/DiagnosticReports

From the Finder>Go>Go To Folder, copy and paste:

/Library/Logs/DiagnosticReports


should say panic in the file name.


Apr 29, 2019 6:30 AM in response to m4rina

I'm not sure about this one, so feel free to tell me if I'm wrong. But in my experience at least Kernel Panic is usually caused by software, whether that be the OS, or third-party software. The best rule of thumb is to make sure you're running the most recent version of software available, System Preferences > Software Updater.


It also couldn't hurt to take a look at any new apps you've installed recently, just to see if any of those are causing the problem. Usually it would be third-party drivers that would cause the issue, but it's hard to say without knowing the specifics.


Here is some additional info that might help:

http://www.thexlab.com/faqs/kernelpanics.html

https://support.apple.com/en-us/HT200553

Apr 29, 2019 7:56 AM in response to m4rina

m4rina wrote:
ACPI: Fatal opcode executed
com.apple.driver.AppleSMC(3.1.9)[A576E278-38F4-31BB-9C04

Failed to complete supporting devices sleep/wake\n
com.apple.filesystems.smbfs

I don't have any third-party software besides adobe... I tried everything already... deleted all soft, NVRAM reset, reinstalled Mojave (may be I should do a clean install?), now the software is up to date
I don't want to do clean install bc I have no backup of my data... its not much, but still



You could try from Recovery>Disk Utility>View>Show All Devices> Erasing/Partition/Format the "parent" drive

and reinstall the macOS.


Mojave Recovery

How to reinstall macOS from macOS Recovery: https://support.apple.com/en-us/HT204904



"3-2-1 Backup Strategy" three copies of your data, two different methods, and one offsite.


Boot clone https://discussions.apple.com/docs/DOC-10081

How to use Time Machine to back up or restore your Mac: https://support.apple.com/en-us/HT201250



I would not hesitate to take this 2018 in— under warranty or not you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"—

https://www.apple.com/retail/geniusbar/



Restarting by itself during sleep

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