You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

change of a region

Hello, I am trying to change a region but I can't complete the action. I tried on iPad and on my computer and it doesn't want to change or accept new payment method... Also my Apple ID on my iPad is grey colour, like not active, I can't press it and enter o make changes... tx

Posted on Apr 28, 2019 4:11 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 28, 2019 5:00 PM

You need a zero account balance, you need to cancel all your subscriptions, you need a credit card issued by a bank in the country the store is in, and you need a billing address in that country. If you have an account balance, either buy something more expensive and pay the balance with a credit card or contact iTunes Support and ask them to zero balance your account.


Purchases - View, change, or cancel your subscriptions


Purchases - Subscriptions not billed through Apple 


Region - Change your iTunes Store, iBooks Store, or App Store country or region


If necessary, contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option. 


iTunes Support


iTunes Support – world wide

4 replies
Question marked as Top-ranking reply

Apr 28, 2019 5:00 PM in response to jadwiga64

You need a zero account balance, you need to cancel all your subscriptions, you need a credit card issued by a bank in the country the store is in, and you need a billing address in that country. If you have an account balance, either buy something more expensive and pay the balance with a credit card or contact iTunes Support and ask them to zero balance your account.


Purchases - View, change, or cancel your subscriptions


Purchases - Subscriptions not billed through Apple 


Region - Change your iTunes Store, iBooks Store, or App Store country or region


If necessary, contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option. 


iTunes Support


iTunes Support – world wide

change of a region

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.