Deleting previous username

I’ve updated my Apple ID and password but I keep getting prompted to sign into my old one

iPhone 8, iOS 12

Posted on Apr 29, 2019 4:57 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 29, 2019 5:16 PM

Did you create a new ID or make a name change to your existing ID? If you are seeing the prompt in Settings, some people have fixed this by signing out of Settings/Your Name/iCloud and then signing back in.


If you are seeing the prompt in the App Store/iTunes and there are updates, a request for another Apple ID password is often caused by updates to apps/purchases that were made when using the other ID. Those purchases are tied to the other ID and can't be transferred. One option is to delete the apps/purchases made by the other ID and download them using the new ID if desired. If necessary, check your purchases history to see which apps/purchases weren’t made by the current ID. 


Purchase History Review

1 reply
Question marked as Top-ranking reply

Apr 29, 2019 5:16 PM in response to Benq77

Did you create a new ID or make a name change to your existing ID? If you are seeing the prompt in Settings, some people have fixed this by signing out of Settings/Your Name/iCloud and then signing back in.


If you are seeing the prompt in the App Store/iTunes and there are updates, a request for another Apple ID password is often caused by updates to apps/purchases that were made when using the other ID. Those purchases are tied to the other ID and can't be transferred. One option is to delete the apps/purchases made by the other ID and download them using the new ID if desired. If necessary, check your purchases history to see which apps/purchases weren’t made by the current ID. 


Purchase History Review

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Deleting previous username

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.