spinning color wheeel

slow start-up on progress bar...when screen comes up and i put in password i get a spinning color wheel and things remain there with screen saver and no further action occurs...

iMac 21.5", macOS 10.14

Posted on May 1, 2019 5:04 AM

Reply
Question marked as Top-ranking reply

Posted on May 1, 2019 6:11 AM

Try booting into Safe mode

<http://support.apple.com/kb/ht1564>

This will not load any 3rd party additions, it will load some more conservative Apple drivers (may cause screen flicker), and it will clear some kernel caches (a cache is saved data in a form that can speed up a program, but is totally redundant to the original source, and thus can be safely cleared).  Booting into Safe mode is just an experiment, but can frequently eliminate any 3rd party interference, or a cached item out-of-sync with the world.  (Verify Safe mode via Applications -> Utilities -> System Information -> Software -> Boot Mode -> Safe vs Normal)


And yes having the EtreCheck output would be helpful

<https://discussions.apple.com/docs/DOC-6174> or <https://etrecheck.com>

Click on the Share icon and select "Copy Report"

.

And then Paste the report as a "Reply" to this thread using an "Additional Text" box.

If, AND ONLY IF, you get the error:

    "The message contains invalid characters"

then try posting to PasteBin.com, and give us a PasteBin URL link.

<http://pastebin.com/>

.

EtreCheck is a tool that helps Apple Support Community volunteers debug problems without any access to the troubled computers. Debugging problems can be a difficult task even when the machine is in front of you. Attempting it via a discussion forum is extremely difficult. EtreCheck is a great help that regards.

2 replies
Question marked as Top-ranking reply

May 1, 2019 6:11 AM in response to zamafromwashington

Try booting into Safe mode

<http://support.apple.com/kb/ht1564>

This will not load any 3rd party additions, it will load some more conservative Apple drivers (may cause screen flicker), and it will clear some kernel caches (a cache is saved data in a form that can speed up a program, but is totally redundant to the original source, and thus can be safely cleared).  Booting into Safe mode is just an experiment, but can frequently eliminate any 3rd party interference, or a cached item out-of-sync with the world.  (Verify Safe mode via Applications -> Utilities -> System Information -> Software -> Boot Mode -> Safe vs Normal)


And yes having the EtreCheck output would be helpful

<https://discussions.apple.com/docs/DOC-6174> or <https://etrecheck.com>

Click on the Share icon and select "Copy Report"

.

And then Paste the report as a "Reply" to this thread using an "Additional Text" box.

If, AND ONLY IF, you get the error:

    "The message contains invalid characters"

then try posting to PasteBin.com, and give us a PasteBin URL link.

<http://pastebin.com/>

.

EtreCheck is a tool that helps Apple Support Community volunteers debug problems without any access to the troubled computers. Debugging problems can be a difficult task even when the machine is in front of you. Attempting it via a discussion forum is extremely difficult. EtreCheck is a great help that regards.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

spinning color wheeel

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