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Disabled iPad

My iPad is disabled and it says to connect to iTunes. When I connect to iTunes, my iPad doesn’t connect. Any ideas?

iPad Air, iOS 12

Posted on May 1, 2019 7:36 PM

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Question marked as Top-ranking reply

Posted on May 1, 2019 7:43 PM

Make sure you have updated iTunes to the latest version (v12.9.x), then connect your iPad and erase/restore by following the directions in this link EXACTLY: If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

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Disabled iPad

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